How I Work
Start with the business problem, users, rules, data and desired outcome. Then define the workflow, requirements, edge cases, integrations, acceptance criteria and validation approach.
About
Business-first. Technology fluent. Industry adaptable.
I specialize in understanding complex operational and financial processes, translating them into business rules and system behaviour, aligning stakeholders, and partnering with engineering and QA to deliver usable enterprise solutions. My experience includes enterprise SaaS, payments, retail/eCommerce and healthcare data. The same BA skills are relevant to banking and insurance platforms that rely on complex rules, transactions, integrations and customer servicing.
Where I Add Value
Complex cross-system initiatives where business processes, APIs, payments, operational rules, customer journeys and data dependencies intersect.
What I Bring
Senior BA judgement, stakeholder alignment, structured requirements, technical fluency, release validation and the ability to learn domain terminology without losing sight of core business mechanics.
Core Capabilities
Core Business Analysis Capabilities
My experience covers requirements, payments, integrations, workflow automation, data analysis and digital product delivery across complex enterprise environments.
Discovery & Requirements
Stakeholder workshops, problem framing, As-Is/To-Be, scope, user stories, business rules, acceptance criteria and traceability.
Customer & Account Lifecycle
Onboarding, profile/account relationships, status changes, eligibility, recurring billing, renewals, upgrades, entitlements and self-service.
Payments & Transactions
Authorization, refunds, stored value, digital wallets, tokenization, ACH, BACS and BECS workflows, asynchronous responses, settlement, reconciliation, failures and retries.
API & System Integration
Request/response analysis, field mapping, events, authentication context, sequencing, dependencies, errors, idempotency considerations and validation.
Workflow Automation
Task/case lifecycle, assignment, queues, permissions, SLAs, notifications, escalation, exception paths and operational dashboards.
Data & Reconciliation
Data mapping, transformation, validation, reporting, source-to-target analysis, financial/transaction reconciliation and exception handling.
Digital Self-Service
Web/mobile journeys, booking and servicing flows, forms, validation, notifications, accessibility considerations and user-centred process design.
Delivery & Release Readiness
Prioritization, dependency analysis, impact assessment, SIT/UAT support, defect triage, release validation, production readiness and change communication.
Industry Relevance
Industry Experience
Experience across Hospitality, Payments, Retail/eCommerce and Healthcare, with business analysis skills that are also relevant to Banking and Insurance.
Hospitality Technology
Enterprise SaaS, customer engagement, reservation and servicing workflows, operational platforms, integrations, payments and mobile self-service.
Payments
Payment gateway workflows, authorization and refunds, digital wallets, ACH, BACS, BECS, stored value, transaction exceptions, integration validation and reconciliation.
Retail & eCommerce
Cloud POS, inventory, customer operations, online sales, order lifecycle, promotions, payment flows, reporting and high-volume retail operations.
Healthcare
Healthcare ETL, hospital billing data, SSIS/SSRS reporting, data transformation, validation, support workflows and enterprise reporting processes.
Banking
Relevant experience includes customer and account journeys, payment flows, reconciliation, API integrations, business rules, exception handling and digital servicing.
Insurance
Relevant experience includes business rules, customer relationships, eligibility and status changes, case/task workflows, integrations, exceptions, document-driven processes and lifecycle servicing.
Case Studies
Work & Business Scenarios
Examples of the business areas, workflows and system problems I have worked on as a Business Analyst.
LifecycleBillingRules
Customer, Account & Subscription Lifecycle
Business Problem
Complex lifecycle rules across onboarding, statuses, linked relationships, renewals, billing, upgrades/downgrades and eligibility can create inconsistent customer experiences and downstream errors.
My Analysis
Mapped states and transitions, clarified business rules, identified validation and exception paths, defined acceptance criteria and aligned UI behaviour with backend lifecycle logic.
Delivery Focus
Requirements, workflows, API/data dependencies, recurring billing, permissions, notifications, traceability and release validation.
Relevant Industries
Applicable to bank account servicing, insurance policyholder journeys, healthcare membership/benefit programs, subscriptions and retail loyalty ecosystems.
PaymentsWalletsACH / BACS / BECS
Payment & Transaction Lifecycle
Selected Payment Platforms
FreedomPay
Shift4
Elavon
Adyen
Worldpay
Apple Pay
Google Pay
ACH
BACS
BECS
Business Problem
Worked on payment flows covering authorization, refunds, stored-value instruments, digital wallets, tokenization, ACH, BACS, BECS, asynchronous responses, settlement and reconciliation.
My Analysis
Defined transaction states, failure paths, retry/exception handling, refund rules, source references and integration behaviour across payment providers and consuming systems.
Delivery Focus
Gateway and API mapping, transaction identifiers, payment method behaviour, wallet, ACH, BACS and BECS flows, tokenization, asynchronous responses, settlement, error handling, UAT/SIT and reconciliation.
Relevant Industries
Directly relevant to payments, banking, insurance collections/refunds, healthcare payments, retail commerce and subscription billing.
APIEventsMapping
Enterprise API & Systems Integration
Selected Platforms & Integrations
OHIP
Simphony
Versa PMS
Stay PMS
LMS PMS
SevenRooms
WorkOS
Datamagine
eForms
IGP
IG POS
IG Quick Pay
Eatec
Central Reservations
Business Problem
Cross-system processes fail when ownership, identifiers, field mappings, sequencing, event timing and exception behaviour are unclear.
My Analysis
Reviewed request/response structures, mapped source-to-target fields, clarified master data ownership, defined system-of-record rules and documented normal and exception sequences.
Delivery Focus
REST integrations, events, payload mapping, identifiers, error handling, duplicate prevention, authentication context, Postman validation and cross-team dependencies.
Relevant Industries
Applicable to core banking integrations, policy/claims ecosystems, healthcare systems, payment gateways, retail platforms and enterprise SaaS.
WorkflowSLAAssignment
Case, Task & Workflow Automation
Business Problem
Operational work becomes difficult to control when ownership, capacity, permissions, priorities, SLAs and escalations are managed manually.
My Analysis
Modelled task states, assignment rules, thresholds, queues, permissions, notifications, escalation logic and exception scenarios for web and mobile users.
Delivery Focus
Business rules, role permissions, workload balancing, statuses, audit history, dashboards, notifications and operational usability.
Relevant Industries
Relevant to insurance claims, banking operations, healthcare service queues, retail operations, customer support and enterprise case management.
DigitalSchedulingSelf-Service
Digital Booking, Capacity & Self-Service
Business Problem
Digital journeys must coordinate availability, eligibility, dates/times, capacity, restrictions, payments, modifications and confirmations without forcing users through operational complexity.
My Analysis
Translated operational constraints into intuitive web/mobile journeys, business rules, validation, booking states and exception messages.
Delivery Focus
Availability, capacity, waitlists, cancellations, modification rules, eligibility, payment touchpoints, notifications and mobile/web consistency.
Relevant Industries
Applicable to branch/appointment scheduling, insurance service appointments, healthcare scheduling, retail services and resource booking platforms.
HealthcareETLReporting
Healthcare Data Transformation & Reporting
Business Problem
Hospital billing and operational reporting depend on accurate extraction, transformation, validation and presentation of enterprise data.
My Contribution
Supported healthcare ETL workflows, SSIS packages, SSRS reporting, data modelling, ticket support, reporting automation and data validation activities.
Delivery Focus
Source data understanding, transformations, report requirements, data quality, operational support and issue resolution.
Relevant Industries
Relevant to financial reporting, policy/claims data, transaction reconciliation, regulatory reporting and enterprise analytics.
Client Projects
Web & Digital Projects
Commercial client projects delivered while working in a service-based environment, covering business websites, digital catalogues and content-managed web platforms.
Printing Press Website
Client website for a printing business, covering service presentation, product categories, customer enquiries and business information for items such as cards, greetings and office printing materials.
Client Project
Business Website
Service Catalogue
Furniture Website
Client-facing website for a furniture business, supporting product presentation, digital catalogue browsing, business information and customer enquiry workflows.
Client Project
Digital Catalogue
Customer Enquiries
WordPress Company Websites
Delivered client company websites using WordPress themes and templates, supporting branding, service information, content management and ongoing business web presence.
Client Projects
WordPress
CMS
Experience
Professional Experience
My roles have involved working with product, engineering, QA, operations and customer-facing teams to define requirements, resolve business problems and support delivery.
Feb 2021 – Present
Agilysys
Senior Business Analyst
Chennai
Lead business analysis across interconnected enterprise SaaS capabilities spanning customer/account lifecycle, digital self-service, payments, operational workflow and third-party integrations.
Product areas: Customer & Membership Management, Loyalty, Stored Value & Gift Cards, Payments, Reservations & Scheduling, Digital Self-Service, Access Control and Operational Workflow Management.
Own analysis from discovery through production readiness: stakeholder alignment, requirements, business rules, user stories, acceptance criteria, process flows, impact assessment, API/data mapping, UAT/SIT support and release validation.
Partner with product, engineering, QA, UX, support, implementation and customer-facing teams to convert complex operational requirements into scalable platform behaviour.
Analyze payment and transaction workflows including digital wallets, stored-value instruments, ACH, BACS and BECS flows, integrations, exception handling and reconciliation across enterprise systems.
Selected integration exposure: OHIP, Simphony, Versa PMS, Stay PMS, LMS PMS, SevenRooms, WorkOS, Datamagine, eForms, IG POS, IGP, IG Quick Pay, Eatec and Central Reservations.
Aug 2019 – Jan 2021
Tech Tilt Technologies
Business Analyst
Chennai
Gathered and analyzed requirements for web, mobile, commerce and business applications across multiple customer domains in a service-based delivery environment.
Produced process flows, functional requirements, user stories, acceptance criteria, wireframes, training material and implementation documentation while working with technical and customer stakeholders.
Supported integrations and digital commerce workflows involving platforms such as BigCommerce, Shopify, Amazon, QuickBooks and Xero.
Jul 2018 – Nov 2018
Hike POS
Business Analyst / Sales Consultant Intern
Melbourne
Worked with a cloud POS product serving retail and hospitality customers, supporting business requirements, customer onboarding, product demonstrations and solution-fit conversations.
Built practical understanding of POS sales flows, inventory, customer management, commerce operations and payment-related workflows.
Jul 2016 – Dec 2016
Fujitsu Australia
ETL Analyst Intern
Melbourne
Supported healthcare ETL and reporting processes involving hospital billing statements and operational datasets.
Worked with SSIS, SSRS, data modelling, reporting automation, validation and incident/ticket workflows in an enterprise environment.
Jul 2017 – Feb 2019
Novo Shoes Group
Online Sales Assistant
Melbourne
Supported high-volume eCommerce operations processing 2,500+ sales orders daily as part of the operations team, along with customer support, customer master data, promotions, quality control and sales reporting.
Handled high-volume customer communication, including 500+ customer support emails daily, while maintaining data accuracy and supporting fulfilment operations.
Developed first-hand understanding of retail customer journeys, operational controls, fulfilment dependencies and data accuracy in a fast-moving commerce environment.
Jun 2015 – Feb 2019
7-Eleven Australia
Team Member / Second-in-Charge Responsibilities
Melbourne
Supported customer service, cash handling, inventory, sales reconciliation, rostering, SOP adherence and team training in a high-volume retail environment.
This operational foundation continues to inform how I analyze usability, controls, exception paths and real-world process impact in enterprise systems.
Skills
Senior BA toolkit.
Business Analysis
Discovery & Elicitation
Stakeholder Workshops
As-Is / To-Be
Business Rules
Process Modelling
User Stories
Acceptance Criteria
Traceability
Gap Analysis
Impact Assessment
Scope & Prioritization
Dependency Analysis
Technical & Delivery
REST API Analysis
Data Mapping
Data Reconciliation
SQL
Postman
UAT / SIT
Defect Triage
Release Readiness
Agile / Scrum
Wireframing
SSIS / SSRS
Integration Validation
Tools & Accelerators
Azure DevOps
Jira
Confluence
Postman
GitHub
GitHub Copilot
Claude
Cursor
Figma
Figma AI
Visio
Excel
SQL
SSIS
SSRS
Axure
Balsamiq
Mockflow
Moqups
PowerPoint
I use Claude, Cursor and GitHub Copilot for requirement analysis, documentation, prototype work and codebase understanding. I review and validate the output before using it in delivery.
What teams can expect from me
Structured analysis before solutioning
Clear business rules and edge cases
Strong business-to-technical translation
API and data dependency awareness
Stakeholder alignment and decision clarity
Practical UAT/SIT and release mindset
Cross-industry adaptability
Outcome-focused documentation
Recognition
Professional Recognition
Extra Mile Award
Agilysys • July 2022
Languages
Languages
English — Fluent
Tamil — Native
Hindi — Beginner
Education
Academic foundation.
Qualifications
Master’s
Information Systems
Central Queensland University, Melbourne
Bachelor’s
Computer Science & Engineering
Anna University, Chennai
Professional
Professional Year
Performance Education, Melbourne
Professional Development
Business & Product: Continuous hands-on practice in requirements, stakeholder management, enterprise product delivery, payments and integrations.
Data: Practical exposure to SQL, SSIS, SSRS, ETL and reporting workflows.
SAS: SAS training/certification completed through Besant Technologies.
AI-assisted delivery: Ongoing use of AI tools to improve analysis speed, documentation quality and codebase comprehension.
Contact
Let’s discuss complex business problems.
Open to Senior Business Analyst, Lead Business Analyst and enterprise product analysis opportunities across Payments, Banking, Insurance, Retail, Healthcare, Hospitality and cross-industry SaaS platforms.
ananthroi92@gmail.com
Phone
+91 7823905746
Location
Chennai, India
© 2026 Ananth Prasad Kuppan Marinath • Senior Business Analyst